No ice, hollow cubes, leaks or a dispenser that won’t pour — fixed by a local technician. $89 diagnostic credited toward your repair, written price before work.
Ice makers and water dispensers are some of the most common refrigerator repairs. We repair freezer ice makers, in-door ice and water dispensers, and frozen fill tubes on Samsung, LG, Whirlpool, GE, Frigidaire, KitchenAid and other brands across Plano, TX.
The City of Plano’s water quality reports show total hardness of up to 312 ppm in 2023 and 202 ppm in 2024 at the NTMWD Wylie treatment plant — roughly 18 and 12 grains per gallon, well into the “hard” to “very hard” range. Over time those minerals can:
Read more in our hard water and appliances guide.
| Symptom | Common causes |
|---|---|
| No ice at all | Ice maker off or arm raised, frozen fill tube, failed water inlet valve, clogged filter, failed ice maker module |
| Small, hollow or misshapen cubes | Low water flow (filter, valve, supply pressure), partly frozen fill tube |
| Ice clumped or jammed | Freezer too warm, door gasket leak, auger motor, bin not used often enough |
| Ice maker leaking | Cracked fill tube or line, valve not shutting off, fridge not level |
| Water dispenser not working | Frozen line in the door, inlet valve, dispenser or door switch, control board |
| Bad-tasting ice or water | Expired filter, old ice, bin needs cleaning |
| Overfilling or flooding | Faulty inlet valve, failed module, water pressure too high |
After a new filter or reset, allow up to 24 hours for ice. No ice after that means it’s time for a technician.
We test water flow and pressure at the inlet valve, check the fill tube for ice, test the ice maker module and the door and dispenser switches, and confirm freezer temperature. You get an upfront quote before any work. If the fridge has wider cooling problems, we cover it under our full refrigerator repair service.
The most common causes are a frozen fill tube, a clogged water filter, a failed water inlet valve, or the ice maker being switched off. A freezer warmer than about 0°F can also stop production.
Not enough water is reaching the mold — usually a clogged filter, a scaled inlet valve or low water pressure. Plano’s hard water makes filter and valve problems more likely.
Most manufacturers recommend about every 6 months. Check your model’s manual; with hard water, staying on schedule matters more.
Usually a cracked fill tube or water line, an inlet valve that does not fully close, or a fridge that is not level, so water spills from the mold.
The dispenser and ice maker share a water supply but not every part. A failed ice maker module, frozen fill tube or warm freezer can stop ice while water still flows.
Usually. Valves, fill tubes and modules cost far less than a new refrigerator. If the fridge itself is old and failing in other ways, we will tell you.
Tell us the brand and what the ice maker is doing. $89 diagnostic credited toward your repair, upfront quote, old part handed to you.