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Coverage & Repair Policies

Every policy in plain language — before you book.

Every completed repair carries photo proof of the failed part, in writing. If the repaired part fails within 90 days, we fix it at no charge.

90-Day Parts-and-Labor Coverage

Covers the part we installed and our labor for the repair performed. It doesn’t cover unrelated failures, misuse, or surge damage after the repair.

Diagnostic Fee

$89 for the visit, testing and written quote. Credited in full when you approve the repair. If you decline, you pay only the $89.

If Our Diagnosis Is Wrong

You don’t pay for our mistake. If a part we installed doesn’t solve the failure, we return at no labor charge and credit or refund the part.

Arrival Windows

Two-hour windows with a text when the technician is on the way. If we’re going to miss the window, we call before it ends.

Customer-Supplied Parts

We install parts you bought for a labor-only price; our coverage then covers labor only.

Second Opinions

Bring another company’s written quote and we’ll diagnose independently and show you the readings.

Home Protection Plans and Protection Plans

We provide an independent diagnosis and invoice you can submit. Call your plan first for authorization. See home protection plan vs independent repair.

Get a quote

Request a Free Repair Estimate

Tell us the appliance, brand and symptom. We’ll reply with a two-hour window and a typical price range.

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Mon–Sat 7 a.m.–7 p.m. · Sun 9 a.m.–5 p.m.

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